Return & Refund Policy

At BalalaGift.com, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, you may return eligible items within 30 days of delivery for a refund.

 

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1. Return Eligibility

Timeframe: Returns must be requested within 30 days of delivery.

Condition: Items must be in original, unused condition with all packaging intact (no scratches, damages, or alterations).

Proof of Purchase: Order number or receipt is required.

2. Return Process

1. Request Authorization: Email [serviceBalalagift@outlook.com] with:

Your order number.

Reason for return.

Photos of the item (if damaged).

2. Wait for Approval: We’ll email you a Return Authorization (RA) number and instructions within 2 business days.

3. Ship the Item:

Pack the item securely in its original packaging.

Include the RA number on the package.

Ship to the address we provide.

3. Fees & Refunds

Restocking Fee: A 20% fee will be deducted from your refund to cover inspection and restocking costs.

Shipping Costs: Customers are responsible for return shipping fees. We recommend using a trackable service (e.g., USPS, FedEx) and purchasing insurance for high-value items.

Refund Timeline: Refunds are processed within 10 business days after we receive and inspect the return. Your refund will be issued to the original payment method.

4. Non-Returnable Items

The following cannot be returned:

Items damaged due to misuse or improper handling.

Products without original packaging or tags.

Custom-made or personalized items (unless defective).

5. Exchanges

We currently do not offer direct exchanges. To replace an item, please return the original and place a new order.

6. Defective or Wrong Items

If you receive a defective product or the wrong item, contact us immediately. We’ll cover return shipping costs and send a replacement or full refund (no restocking fee).

7. Contact Us

For return questions, email: [serviceBalalagift@outlook.com].