Shipping Policy

Thank you for shopping at BalalaGift.com!

Shipping Costs

Your order’s shipping fee will be calculated and displayed at checkout. We offer free shipping for orders over $69.

Order Processing Time

All orders are processed within 3–7 business days after payment confirmation. During peak seasons or high order volumes, processing may take slightly longer. If there’s a significant delay, we’ll notify you via email.

Estimated Delivery Time

After your order is shipped, delivery typically takes:

7–15business days for standard international shipping.sometimes it may delay,it may takes about 15–25business days,Delays may occur due to customs, holidays, or carrier logistics.

Potential Delays

Unforeseen circumstances (e.g., extreme weather, customs inspections, or holiday surges) may extend delivery times. These are beyond our control, but we’ll work closely with carriers to resolve issues promptly.

Delivery Guarantee

We guarantee delivery within 60 business days after shipment. If your order doesn’t arrive within this window, you’re eligible for a full refund.
Exceptions: Refunds are void if delays result from:

Incorrect/incomplete shipping address.

Refusal to pay customs fees or accept delivery.

Unclaimed packages returned to us.

Reshipment Policy

Free reshipment if your package is lost or damaged in transit.

If reshipment is required due to buyer-related issues (e.g., refused customs, wrong address), a 25% restocking + shipping fee will apply.

Contact us at [serviceBalalagift@outlook.com] to request reshipment.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Check your spam folder if you don’t see it.

Customs, Duties & Taxes

BalalaGift.com is not responsible for any customs fees, import taxes, or duties. These charges are the buyer’s responsibility and vary by country. Contact your local customs office for estimates.